Clean Carpets. Guaranteed.

Preserving your carpet’s freshness and appearance requires regular maintenance as allergens, pollutants, and dirt are brought in and tracked throughout your home or office on a daily basis. Carpets should be cleaned professionally every 6-18 months, depending on foot traffic.

Spot and Spill Warranty

Quest Floor Care offers a Spot and Spill Warranty* for one year after a cleaning to thank our customers. We provide a bottle of our Spot and Stain Remover to allow you to touch up unforeseen accidents between professional cleanings. If a spot is too tough for you to tackle, we will make an appointment to remove the stain at no cost.

* The Spot and Spill Warranty does not cover pet accidents.

Carpet Cleaning 101

In the time I’ve owned this business, I spent a good deal of time and effort to become a certified Master Textile Cleaner, and along the way I realized that there are three basic steps to ANY cleaning process. It doesn’t matter if it’s your kitchen counter, your carpet, or a brick floor in a local “piece of history” that has been around for hundreds of years.

Those steps are as follows:

  1. Spray (spray cleaning solution onto the surface)
  2. Scrub (to break up the dirt on the surface and suspend it in the cleaning solution)
  3. Extract (remove soiling & residue from the cleaner, from the area that you’re cleaning)

First, we start by spraying the cleaning solution onto the carpet.  After that’s been accomplished, we use a machine specifically designed for scrubbing carpet to break up any and all soiling that may be present, at which point it’s time to extract (or rinse) all of the dirty stuff out of the carpet.

Hot Water Extraction (aka “Steam Cleaning”)

A lot of people call what we do “Steam Cleaning”, and I get it.  The water we use is extremely hot, and when it comes out of the wand, sometimes a little steam will come off the sides.  Within the industry, though, we call it “Hot Water Extraction” or “HWE”.  There are things that pressurized steam is good for cleaning, but carpet is not one of them.  It just wouldn’t rinse very effectively.

I remember when I was a kid, my Mom teaching me to clean/rinse dishes with hot water, because it “cleans better”.  Turns out the science behind this bears out what she taught me, and I understand it to be that for every 18 degrees (F) the water temperature increases, the chemical/molecular action will double, thereby increasing the “cleaning power”.  Who knew?!  I mean, aside from Moms everywhere… 

Our Process

Since no two jobs are the same, Quest Floor Care uses several different approaches to make your carpets look like new. During the consultation, we will discuss these methods and come up with a game plan. Let’s take a look at the process:


During our free consultation, we take time to inspect our clients’ areas of concern and explain our cleaning procedures. We customize a cleaning package for your carpets and desired results, and provide an estimate upfront—there are no hidden charges.

Spot and Stain Treatments

Did you know there is a difference between a spot and a stain? When there is a substance on the carpet fiber, it’s a spot. If that substance has discolored the carpet fiber, it’s a stain. Quest provides expert spot and stain removal, and we notify customers before cleaning if we see a stain that we may not be able to remove. Stains such as ink, wine, dyes, and urine may incur separate charges based on severity.

Soil Suspension and Carpet Scrub

We pre-condition your carpet with a butyl-free product that brings trapped dirt to the surface. We then use a rotary machine to break the dirt loose. The scrubbing procedure goes a long way towards making your carpet cleaner.


Quest follows carpet manufacturers’ guidelines and uses the hot water extraction method. We use a wand to remove water and dirt thoroughly, ensuring a great cleaning. It’s like taking a shower.


We use fans to quickly dry your carpet. For extreme cases, we provide high flow air-movers to accelerate the drying process. Leaving a fan is a small additional fee.


Quest Floor Care invites our clients to walk through their space with us after we complete a project to make sure everything looks perfect before we pack up.